We are thrilled and quite honored to announce that based on the SatisFacts 2016 Annual Resident Satisfaction Survey, The Century and Pillar Properties are ranked Number One in the nation in resident satisfaction, for the second year in a row! We are talking the whole country here - a very impressive accomplishment.
Satisfacts is a national market researcher focusing on multifamily retention and reputation management. They survey our residents annually to ask them about their satisfaction in a number of areas at the property including:
- Office staff
- Maintenance requests/service
- Apartment appearance
The SatisFacts survey is designed to identify satisfaction, retention, reputation and overall performance. We think our high scores relate to our Quietly Awesome commitment across all aspects of our business with every engagement. SatisFacts works with over 300 management companies and more than two million apartment homes across the United States.
The Century was also recognized for top performance with an Orca Award for top online reputation. Overall we ranked in the top one percent in the nation in this survey that focuses on reviews from a variety of sites.
We want to congratulate our amazing team members for all they do every day - this award goes straight to them!